What is insanely great customer service?
I had this insanely terrible experience at this one Lululemon in Century City mall Westfield, one of the store managers, maybe a mid 20s or early 30s short Caucasian woman, giving me the up-and-down, and thinking that my Lululemon license to train shorts, were an old model. This was bad for many reasons.
First — a customer service representative should always assume that the customer might be a major investor or a very important person. I pulled up to this century city Lululemon in my all army attire, as it was raining. I think she gave me the one up and down and thought that I was a poor person. A store manager like this deserves a reprimand from corporate or maybe even their job revoked. Even one bad experience with a store manager might cost a customer for life, and even worse… Invoking the rage of a highly influential person which might discourage thousands of people from ever purchasing the brand ever again.
Daje Barbour from NYC!
To switch it up, I pulled up to the Lululemon store in Santa Monica at 3rd St., Promenade, best customer service in my life. I went to one of the customer representatives, his name was Daje Barbour and he gave me the best experience in my life. I showed him the license to train shorts that I had, which had a broken zipper, and he said that with broken zippers, you just get a product exchange, no need to send it in to get repaired. As a consequence he quickly said that he would just give me one from the store inventory, and I told him that it was a 5 inch model not the 7 inch model which was in stock, he offered to ship it to me at my home address with no extra cost!
Also, he gave me a gift card and told me that if for any reason that my replacement unit was not sent in, the balance, in total including taxes like around $97 USD we debited to this gift card.
This was critical for many reasons:
- First, I spent $88 USD on these pair of shorts, brand new. That is a lot of money for a pair of shorts, and the customer client base of myself is interesting; if a brand is really good and offers insanely great customer service, I will keep purchasing the brand and recommending it to Everyone I know including my tens and thousands of followers. If not hundreds of thousands. If not more than that.
Best customer service at this Lululemon in third street promenade Santa Monica, of my life. DAJE BARBOUR deserves a raise! Extremely professional, approachable, gave me 10 stars out of 10 star service. Makes me want to use this brand forever.