Had an insanely bad experience with dis-hygiene— a place so disgusting and filthy, we had to evacuate for hygiene and allergy reactions. Seneca was only 2 years old at the time?
20 phone calls and 6 months later ,,, even though they initially promised a refund, no refund!
Airbnb suggestion:
Just give them their fucking refund!
Also — stop outsourcing your tech support to the Philippines! So obvious!