Lessons:

1. Perhaps the best customer service is to just take their word for it — and offer a replacement no questions asked?

Worst customer service of my life?

Also location review for the Westfield century city lululemon location — (10250 Santa Monica Blvd Unit 1960, Los Angeles, CA 90067)

Worst experience of my life for customer support. Treated like my license to train shorts were an old model when I just bought them 6 months ago — very condescending store manager , Caucasian woman — checked the SKU in the back pocket with a brand new model — same. Makes me never want to promote or buy lululemon again— I feel this store manager should be reprimanded by the higher ups

For $88 shorts — you would think the front zippers wouldn’t break!